Tropical Leaves

Our Store Policies

Transparency and Care

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In today’s online market, honesty is the best policy. We bring you the latest fashion at some unbelievable prices but we think it is important that you also have trust in us.  That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

The term GOING APE LIMITED or 'us' or 'we' refers to the owner of the website whose registered office is GOING APE LIMITED, Vauxhall Way, Dunstable, Bedfordshire, LU6 1BF

 

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. Which together with our privacy policy govern GOING APE LIMITED's relationship with you in relation to this website. If you disagree with any part of these terms and conditions please do not use our website.  

 

 Our company registration number is 11816610. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. We may change our terms and conditions at any given time without any notice. It is the customers responsibility to ensure you are up to date with any changes. It is GOING APE LIMITED responsibility to display the changes clear on the website.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

Unauthorised use or mistreat use of this website may result to a claim for damages/or result to a criminal offence. These terms and conditions are governed under English Laws. 

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information only. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

Any questions or queries about our terms and conditions please contact Going APE customer services. 

 

Cancelling your order

Under Consumer Rights and Regulations you have the right to cancel your order within the 14 days from the day on which you receive the goods. 

 

You must inform us of your wish to cancel in writing either by email or you can call us on 01582 257250. A period of 14 days begins on the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging within 14 days of letting us know that these will be returned. 

All returned goods are sent back at your risk so we advise that the correct cover is taken out with the courier of your choice. Going APE will not be held responsible for lost or damages which occur on the products return from you. We strongly recommend using a recorded service. If you have been charged a delivery charge because your order hasn't activated our free delivery threshold please note that this will not be refunded for anything other than faulty goods. 

 

Deliveries

Standard delivery £4.95 - 2 working days

Specific/next day delivery £7.50 - please note orders placed after 4pm will not be processed till the next working day

Free delivery when £50 or over

Deliveries are Monday - Friday 

Please note any orders placed after 4pm will not be processed until the next working day. 

 

Returns 

We understand that sometimes items may not fit or may not suit. Please see the returns policy below:

You have 14 days to return an item from the day your goods are received. When looking to do a return you need to contact us by phone or email to obtain a return number. When returning an item/items you need to place it back in the original postage bag with your return note - must include our returns number obtained from us. When your returned items are received by Going APE your refund will be processed in 7 working days. 

Once we have received your returned parcel, we will send you an acknowledgment email and to let you know the return process is in progress. 

Your refund will be sent back to you in the method that you originally paid with on your order. If you have a delivery charge because your order hasn't activated our free delivery threshold please note that this will not be refunded unless under the circumstance of a faulty item. 

 

Please note, before all our items are sent out in an order, they are individually quality control checked to ensure our customers receive only the best. If any items returned to us appear to be used/worn, damaged or marked a full refund will not be issued and a full explanation will be given. The items need to be in the same condition they were sent to you, so the item/items can be re sold. 

If you are unsure or have a question, please contact our Going APE customer services team. 

 

 CONTACT US 

 

 For general enquiries/ sales & returns please contact us via the following methods:

 

 Telephone – 01582 257250 

 Email – sales@goingape.co.uk 

 

 Company Registration Number : 11816610

 Company Name : GOING APE LTD 

Registration Date: 11th February 2019 

 

Registered Office : Going APE Limited, Vauxhall Way Dunstable, Bedfordshire, LU6 1BF 

 

Legal Notice

The legal notice is intended for use of information.

 

The information contained in this website is for general information purposes only. The information is provided by Going APE Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss/damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Going APE Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Going APE Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.